Getting started
One step at a time.
Wayfinder opens September 2026 in Brunswick, Ohio. We're now accepting interest inquiries and family consultations — here's exactly what to expect, with no jargon, no surprises, and no pressure.
No diagnosis required to start
Response within one business day
Most major insurances accepted
The journey
You won't be handed a stack of forms and left to figure it out. Our family liaison walks beside you at every step.
Step one · 10 minutes
Call, email, or fill out our short family form. A real person on our team — not a chatbot — will get back to you within one business day. No diagnosis, referral, or paperwork required to start the conversation.
What to expect: A warm, unhurried conversation about your child and what's been on your mind.
Step two · 45 minutes
Come walk the halls, meet a teacher and a clinician, and ask every question. Tours are unhurried and child-friendly — bring your little one along, or come solo first.
What to expect: Time to see the spaces, ask hard questions, and feel out whether we're the right fit.
Step three · 1 – 2 visits
If we're a good fit, our specialists complete a play-based evaluation in a calm, familiar room. We use standardized tools where they help and trusted clinical judgment where they don't — and we explain every result in plain language.
What to expect: A clear written report, a sit-down meeting, and time to ask follow-up questions.
Step four · We handle the paperwork
We accept most major insurance plans and bill directly when we can. Our family liaison reviews benefits, explains co-pays and deductibles in advance, and helps with single-case agreements when needed. Private-pay and sliding-scale options are available for families without coverage.
What to expect: No surprise bills. You'll see a written estimate before services begin.
Step five · Welcome home
On day one, your child's therapists and teachers already know their name, story, and goals. Sessions start gently, with as much ramp-up time as your child needs. Weekly check-ins keep you in the loop, every step.
What to expect: A team that returns your calls and a child who looks forward to coming back.
When you're ready
No script, no qualifying questions. Pick whichever feels right.
Optional, never required
These help us hit the ground running — but don't wait to call because you don't have them. We've started with far less.
Common questions
No. Many families come to us with questions, not answers. We'll help you sort through what your child needs — even if it isn't with us.
Most families move from first call to first session in 2 – 4 weeks. We move faster when there's urgency and slower when families need time.
Welcome. Our team is built for it — including children who are medically complex, nonspeaking, or have layered diagnoses.
Always. Tours are free, low-pressure, and a great way to feel out whether Wayfinder is the right home for your family.
Begin together
Trust the Journey.
Whether you have a diagnosis, a list of questions, or just a feeling that your child needs more support — we listen first, then guide next.
